ASTROKEY REFUND POLICY

1. SCOPE

This Policy applies to paid subscriptions, digital reports, AstroCredits and other paid AstroKey digital features. The procedure depends on the seller and payment channel identified at checkout and on the receipt.

2. CANCELING A SUBSCRIPTION ≠ A REFUND

Canceling a subscription stops future automatic renewals. Access generally remains until the end of the period already paid for. Cancellation alone does not mean an automatic refund for a period that has already started or been used, except as provided by law, this Policy or the relevant payment provider's rules.

3. WEB PURCHASES FROM ASTRO KEY LLC

If ASTRO KEY LLC is identified as the seller at checkout/on the receipt, the Company reviews refund requests under this Policy, the Public Offer and mandatory law. Payment may be technically processed by an authorized payment provider or acquiring partner.

4. PURCHASES THROUGH THIRD-PARTY PLATFORMS

If a purchase is made through an app store, digital platform, reseller or other third-party payment infrastructure, refunds and subscription management may be governed by that platform's procedures. AstroKey will assist with order identification or access issues but cannot always independently refund a payment received and held by a third party.

5. WHEN REFUNDS ARE GENERALLY CONSIDERED FAVORABLY

• a duplicate or clearly erroneous charge;
• payment for a product not delivered due to a technical error that cannot be resolved within a reasonable time;
• a material failure of digital content/services to match the stated characteristics where the law provides a right to a price reduction or contract termination;
• an unauthorized transaction — following proper verification and subject to bank/payment system rules;
• other cases where a refund is mandatory under the law or payment provider rules.

6. SUBSCRIPTIONS

After a successful charge for a new billing period, a refund solely because the user forgot to cancel the subscription is not guaranteed. However, we will consider the timing of the request, actual use of paid features, technical circumstances and mandatory consumer rights. If the law requires a different outcome, the law applies.

7. ASTROCREDITS AND DIGITAL REPORTS

AstroCredits cannot be exchanged for cash or withdrawn from the Service. Refunds for a separately purchased pack of unused AstroCredits are possible where provided by law or voluntarily approved by the Company. Once AstroCredits are used to start generation/unlock a digital report, the corresponding part of the purchase is considered used; this does not limit rights concerning inadequate quality or non-conformity of digital content.

8. EU/EEA: RIGHT OF WITHDRAWAL

EU/EEA consumers may have a 14-day right to withdraw from a distance contract. For digital content not supplied on a tangible medium (such as a personalized digital report), the right of withdrawal may be lost once supply begins if the user gave prior express consent and acknowledged understanding the consequences before supply began. For a digital service/subscription started at the consumer's request during the withdrawal period, special rules on proportional payment for the part already provided may apply; mandatory rights are not limited by this Policy.

9. UKRAINE: DIGITAL CONTENT AND DIGITAL SERVICES

Consumers in Ukraine benefit from the mandatory remedies provided by digital content and digital services legislation and consumer protection law. If paid digital content/services do not conform to the contract, the user may have the right to request that they be brought into conformity, a proportionate price reduction, termination of the contract and/or a refund in the cases and manner established by law.

10. UNITED STATES AND CANADA

Users in the United States and Canada retain all non-waivable rights under federal, state or provincial law. If payment provider rules offer a more favorable refund right, it applies to the relevant transaction.

11. HOW TO SUBMIT A REQUEST

For a direct web purchase, email [email protected] and include: account email, payment date and amount, plan/product, transaction identifier or receipt number, and a brief reason for the request. Do not send full card numbers or CVV codes.

We aim to acknowledge receipt and respond within a reasonable time, usually within 10 business days. The actual crediting of a refund to a card may take additional time and depends on the bank and payment system.

12. CHARGEBACKS AND DISPUTES

If you believe a charge is incorrect, we recommend contacting support first — this often helps resolve the issue faster. This does not limit your legal right to contact your bank or payment system. Abuse of the chargeback process after actually receiving and using a digital service may be treated as a breach of the Terms.

13. CONTACT

ASTRO KEY LLC, 46242532. Email: [email protected]. Address: Office 7, 23/1 Smilianska Street, Cherkasy, Cherkasy Region, 18002, Ukraine.