REFUND POLICY
Effective Date: August 31, 2026
Last Updated: August 31, 2026
1. INTRODUCTION
This Refund Policy explains the rules applicable to refunds, cancellations and subscription payments for AstroKey.
AstroKey is operated by:
ASTRO KEY LIMITED LIABILITY COMPANY
Short name: ASTRO KEY LLC
Identification code: 46242532
Registered office:
23/1 Smilianska Street, Office 7
Cherkasy, Cherkasy Region, 18002
Ukraine
Email:
This Refund Policy forms part of the AstroKey Terms of Use.
Nothing in this Policy limits refund, cancellation, withdrawal or other consumer rights that cannot legally be excluded.
2. YOUR PAYMENT PROVIDER MATTERS
Refund procedures depend on where you purchased your AstroKey subscription.
AstroKey subscriptions may be purchased through:
2.1. Paddle
For eligible purchases made through the AstroKey website.
2.2. Apple App Store
For subscriptions purchased through an iOS application.
2.3. Google Play
For subscriptions purchased through an Android application.
Different billing providers have different cancellation and refund procedures.
3. CANCELLATION IS DIFFERENT FROM A REFUND
Cancelling a subscription normally stops future renewals.
It does not automatically refund amounts already paid.
Unless applicable law or the billing provider's rules require otherwise, after cancelling you normally retain premium access until the end of the period you already paid for.
Deleting your AstroKey account does not automatically cancel your subscription.
You must separately cancel the subscription through the platform where you purchased it.
4. WEBSITE PURCHASES THROUGH PADDLE
For AstroKey website transactions processed by Paddle, Paddle acts as the authorized reseller and Merchant of Record.
Paddle processes payment, billing, applicable transaction taxes and refunds associated with those transactions.
Accordingly, refunds for Paddle transactions are ultimately processed by Paddle.
Paddle's current Refund Policy states that transactions are generally non-refundable unless required by applicable law, while preserving mandatory consumer rights.
Paddle may also issue refunds where permitted under its policies.
5. HOW TO REQUEST A REFUND FOR A PADDLE PURCHASE
For a purchase processed by Paddle, you may submit a refund request through Paddle Buyer Support.
You may also contact AstroKey at:
if the request concerns:
• technical problems;
• failure to receive purchased functionality;
• incorrect AstroKey account access;
• subscription synchronization;
• duplicate entitlement issues;
• other problems relating to the AstroKey product.
Where Paddle is Merchant of Record, ASTRO KEY LLC does not directly return funds to the buyer outside Paddle's payment system.
This follows Paddle's seller terms, under which refunds for Paddle transactions are processed through Paddle rather than paid directly by the supplier.
6. EU/EEA CONSUMERS
If you are a consumer residing in the European Union or European Economic Area, you may have a statutory right to withdraw from certain distance contracts within 14 days.
For digital products and services, this right may be lost once performance or access begins where:
• you expressly requested or consented to immediate access before expiry of the withdrawal period; and
• where required by law, you acknowledged that doing so would cause you to lose your withdrawal right.
For Paddle transactions, Paddle's applicable Buyer Terms and Refund Policy govern how this withdrawal right is exercised.
Paddle's current Buyer Terms specifically provide a 14-day withdrawal framework for EU/EEA consumers, subject to the rules applicable when digital use has begun.
Nothing in this Policy reduces mandatory EU consumer rights.
7. CANADIAN CONSUMERS
For purchases processed by Paddle, Paddle's current Refund Policy provides Canadian consumers with a 7-day unconditional right to cancel certain digital content or service transactions after delivery and receive a full refund.
The request must be made within the applicable period under Paddle's policy.
If Canadian federal or provincial law provides greater mandatory protection, the greater protection applies.
8. UNITED STATES CONSUMERS
Except where applicable federal or state law provides otherwise, there is generally no automatic contractual right under this AstroKey Refund Policy to receive a refund solely because you changed your mind after obtaining access to the digital Service.
However:
• mandatory consumer protection laws continue to apply;
• Paddle may approve refunds in accordance with its policies;
• billing mistakes or duplicate charges will be investigated;
• materially defective paid functionality will be reviewed.
Nothing in this Policy waives rights that cannot legally be waived under applicable U.S. law.
9. APPLE APP STORE PURCHASES
If you purchased AstroKey through the Apple App Store, Apple processes the transaction.
Refund requests for App Store purchases generally must be made according to Apple's refund procedures.
ASTRO KEY LLC does not have final authority to approve or issue refunds for payments processed directly by Apple.
You should manage your Apple subscription through your Apple subscription settings.
10. GOOGLE PLAY PURCHASES
If you purchased AstroKey through Google Play, the transaction is processed through Google Play or its applicable payment provider.
Refund eligibility and requests are governed by Google Play's applicable policies.
You should manage the subscription through your Google Play subscription settings.
11. FREE TRIALS
Where AstroKey offers a free trial that automatically converts into a paid subscription, the applicable:
• trial length;
• price after the trial;
• billing frequency;
• first billing date;
will be displayed before you start the trial.
Unless otherwise required by applicable law, you must cancel before the trial expires if you do not want the subscription to convert into a paid subscription.
Failure to cancel because you forgot that the trial was ending does not automatically guarantee a refund, although the applicable billing provider may consider a request under its policies.
12. AUTOMATIC RENEWALS
AstroKey subscriptions may automatically renew.
The applicable renewal price and billing period are presented during the purchase process.
To prevent a future renewal charge, you must cancel before the applicable renewal is processed.
Cancellation after a renewal charge has already been processed does not automatically reverse that charge.
Any request for a refund of a renewal is governed by:
• applicable law;
• this Policy;
• the applicable payment provider's policies.
13. DUPLICATE SUBSCRIPTIONS
It is possible to create subscriptions through different platforms.
For example, you may have:
• an existing Apple subscription; and
• a separate web subscription through Paddle.
Purchasing a new subscription through one platform does not necessarily cancel a subscription purchased through another platform.
If you believe you have accidentally created duplicate subscriptions, contact:
We will help identify the subscriptions where reasonably possible.
Any refund remains subject to the policies of the platform that processed the applicable payment.
14. DUPLICATE OR INCORRECT CHARGES
If you believe that you were:
• charged twice for the same transaction;
• charged an incorrect amount;
• charged after a properly completed cancellation;
• charged because of an identifiable billing error,
contact us at:
or contact the payment provider that processed the transaction.
We will investigate product-side and subscription information available to us and assist the payment provider where appropriate.
15. TECHNICAL PROBLEMS
If you paid for AstroKey but cannot access the purchased features, contact:
Please provide information sufficient for us to locate the subscription, such as:
• your AstroKey account email;
• purchase platform;
• approximate purchase date;
• transaction or receipt identifier where available.
Do not email us your complete payment card number.
We will first attempt to restore the purchased functionality.
If the problem cannot reasonably be corrected, refund rights will be determined according to applicable law and the rules of the payment provider.
16. PRODUCT EXPECTATIONS
AstroKey provides astrology, numerology, compatibility, personalized interpretation and similar digital content for informational, entertainment and self-reflection purposes.
Astrology and numerology are interpretive practices.
A refund is not automatically guaranteed merely because:
• you disagree with an interpretation;
• a prediction does not occur;
• the generated content differs from your expectations;
• you do not consider an astrology or numerology result personally accurate.
This does not affect refund rights relating to defective digital services, billing errors, mandatory consumer rights or refunds otherwise available through the applicable billing provider.
17. UNAUTHORIZED TRANSACTIONS
If you believe a transaction was unauthorized, contact the payment provider and your payment card issuer promptly.
You may also contact:
so that we can investigate the relevant AstroKey account.
Nothing in this Policy restricts your legal right to dispute an unauthorized payment.
18. EFFECT OF A REFUND
If a purchase is refunded or reversed:
• the applicable subscription may be terminated;
• paid access may be removed;
• RevenueCat entitlement status may be updated;
• premium features associated with the refunded transaction may become unavailable.
A refund does not necessarily delete your AstroKey account.
If you also want your account or Personal Data deleted, submit a separate request to:
19. REFUND METHOD
Where a refund is approved, it will generally be returned through the payment provider that processed the original transaction and, where possible, to the original payment method.
The time required for the refund to appear may depend on:
• Paddle, Apple, Google or another payment provider;
• your bank;
• payment network;
• card issuer;
• country;
• payment method.
ASTRO KEY LLC cannot guarantee a particular bank processing time after a refund has been issued by the applicable payment provider.
20. CHARGEBACKS
If you believe a charge is incorrect, we encourage you to contact the applicable payment provider or AstroKey support so that the issue can be investigated.
However, nothing in this Policy prevents you from exercising any lawful chargeback or payment-dispute right available to you.
Fraudulent or abusive chargebacks may result in suspension of the related account where permitted by applicable law.
21. MORE GENEROUS CONSUMER RIGHTS
If:
• applicable consumer law;
• Paddle's applicable Buyer Terms;
• Paddle's Refund Policy;
• Apple policies;
• Google Play policies;
provide you with rights that are more favorable than this Policy, those rights will apply to the relevant transaction where legally applicable.
22. CHANGES TO THIS REFUND POLICY
We may update this Refund Policy from time to time.
The updated version will display a new “Last Updated” date.
Changes will not retroactively remove refund or consumer rights that existed at the time of a transaction where applicable law prohibits doing so.
23. CONTACT
For AstroKey product support or questions about this Refund Policy:
ASTRO KEY LIMITED LIABILITY COMPANY
ASTRO KEY LLC
Identification code: 46242532
Registered office:
23/1 Smilianska Street, Office 7
Cherkasy, Cherkasy Region, 18002
Ukraine
Email:
Website:
astro-key.com