How can I regain access to my account?
Enter your account's email address, and we'll send a code to change your password. To log in with Google or Apple, use the same button you used before.
Didn't receive a password reset code?
Check your email address and Spam folder. The code is valid for 10 minutes, and you can request a new one after 60 seconds. Do not create a new account: your previous purchases will remain in the old one.
Where can I find my reports and subscription?
Log in to your previous account using the same method. Check the 'My reports' and AstroCredits sections. You can manage an active subscription in your account or in the store where you purchased it.
How to correct your birth data?
Change the data in the form, your profile, or your partner's profile and run the calculation again. Reports that have already been generated will not update automatically.
Why are notifications not working?
Check your notification settings in your profile. An “Enabled” status means permission has been granted and your settings are saved. If there's an error, please try again. If your browser is blocking notifications, allow them in the site settings and then return to your profile.
How to contact support?
Email us at [email protected]. Please include a link, what you did, what went wrong, your device, and the approximate time of the error. Do not send your password, login codes, or full card details.
Delete account
You can delete your AstroKey account and associated data on this website without installing the app. Open security settings, sign in using your usual method, type DELETE and confirm deletion.
After account deletion, we keep your profile, saved people, all ordered reports and purchased information, calculation results, horoscopes, and natal chart for 30 days. Sign in within 30 days using your previous sign-in method to automatically restore your profile and saved data and update your purchases and balance. After 30 days, this data is automatically and permanently deleted. Deleting your account does not cancel your subscription. If needed, cancel renewal separately before deleting your account.
You can also send a deletion request to [email protected] from your account email address. Support may ask you to verify that you own the account. Never send your password or one-time codes.